Our Click & Collect service offers all the benefits of shopping online and a personal retail experience in our Ulverston store. Simply order your items, select Click & Collect and pick up your item at our store. Best of all the service is completely free.
1. Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want and then add it to your basket like you usually would.
2. Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
3. Choose our Ulverston store
Choose our Ulverston store, click continue and complete the rest of our standard checkout steps. You will be notified via email when your item(s) are ready to collect your item in-store.
When can I collect my order?
We aim to have your order ready to collect within 1-2 working days, however, as we ship from multiple locations, this can differ. We'll contact you once your order is in the store ready to collect.
Please call in advance if you are making a long journey, just in case your order is not ready to collect (01229 585493)
How will I know when my order is ready?
For every order, we will send you an e-mail to let you know when your order is ready to collect.
What do I need to collect my order?
Please bring your confirmation e-mail, a photo proof of ID (i.e. driving licence), and proof of address.
We will hold your order in-store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.
Can someone else collect my order?
Please contact our store in advance and we will do our best to accommodate any changes relating to collection.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact our customer service team via email at [email protected]. Please note, that full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.
Want more?
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