Terms & Conditions
By purchasing products from this website, you agree to be bound by the following terms and conditions. These terms outline the regulations governing online shopping. Please read them carefully, as they contain important information. We recommend printing a copy for your records if you intend to make a purchase.
We reserve the right to modify, update, or remove any content on this website without prior notice.
About Our Mail Order Service
Our goal is to provide the best possible customer experience while adhering to all relevant regulations and industry guidelines. These terms do not affect your statutory rights, including those related to the information we collect and store about you. Please refer to our Privacy Policy for more details.
Privacy Policy
We are committed to protecting your privacy and will only collect and use your information lawfully, in accordance with the Data Protection Act 1998.
Information We Collect:
- We use software to analyze visitor activity on our website, including page views and visit duration. This data is anonymous and helps us enhance user experience.
- When you request services such as a newsletter subscription, we may collect your name, address, phone number, and email address. This information will only be used for its intended purpose and will never be shared with third parties.
- You can unsubscribe from our newsletter at any time via the ‘Unsubscribe’ button in each email.
- We will not collect sensitive information without your explicit consent, and we ensure that all stored data is accurate and up to date.
Cookies:
Some areas of our website may use cookies to improve your browsing experience. You can adjust your browser settings to reject cookies, though this may impact site functionality.
Products & Availability
All products are subject to availability. While we strive for accuracy, occasional errors in stock levels may occur. If an item is unavailable, we will notify you promptly. Products and packaging may be updated or substituted without prior notice.
Back Orders
We do not accept back orders or special orders to maintain pricing control. If an item is out of stock, we will notify you via email.
Returns
Customers are responsible for return shipping costs. Please refer to our Returns Policy for further details.
Payment Methods
- We accept payment in Pounds Sterling (£) via Visa, Mastercard, Maestro, Delta, and Solo.
- If using Maestro, you must provide the issue number or start date.
- Prices include VAT where applicable. Some products may contain zero-rated VAT items, adjusting the consolidated rate accordingly.
- We reserve the right to modify prices in response to changes in VAT or duty rates.
All orders undergo a credit card authorization process before dispatch. Please ensure that your payment details are accurate, as incorrect information may delay processing.
Fraudulent Transactions
In the event of unauthorized card use, consumers have the right to cancel payments. If a payment has already been processed, you may request a refund from your card issuer under the Consumer Protection Distance Selling Regulations (2000).
Order Cancellations
Under UK Distance Selling Regulations, you may cancel your order for a full refund within 7 working days after receiving your goods.
- Cancellations must be requested via email at [email protected], including your order number.
- If the order has already been dispatched, you must return the items following our Returns Policy.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact customer support with your order details.
- Faulty items must be reported within 30 days of receipt.
- We will provide instructions on how to return the item for a refund or replacement.
Customer Rewards Program
Customer reward points are valid for 365 days from your last purchase. Unused points will expire after this period.
Company Information
GUERILLA TRADING INC. LIMITED
Company Number: 05838363